Shipping & Ordering FAQ
What payments do you accept?
We accept major debit/credit cards via Paypal payment portal. You do not need a Paypal account, you'll just be asked to enter in your payment information through the secure Paypal payment portal at checkout.
How much is shipping?
Shipping depends on the size of your order and the number of items in the order. Typically shipping is between $2.50 and $15.00 depending on the items and weight. You can add items to your cart and see the shipping cost before payment.
When will my order ship?
Orders are processed and shipped within 1-2 business days of placing the order unless it's for pre-order items. Pre-order items will be shipped on the advertised released date.
How long before my order arrives?
We ship using USPS First-class and Priority Mail which usually takes 3-7 business days to be delivered from the date it was shipped. Depending on where you're located the transit time will vary. All orders are shipped from Seattle, WA.
Where do you ship to?
We currently ship domestically in the United States, we do not offer international shipping (sorry).
I have a question about my order or a product.
Any questions regarding orders, products, or shipping can be directed to support@greetthesea.com.
Can I exchange a product?
We accept exchanges on any unopened/unused products within 30 days of receiving. Similar to our return/refund policy, just contact us at support@greetthesea.com.
How do I return a product and receive a refund?
Send us an email support@greetthesea.com telling us what you would like to return and your order number. We honor refunds for items returned unopened/unused within 14 days of receiving.
How long before I receive my refund?
Refunds usually take 3-5 business days to show up in your account after the transaction has been processed.
My product is defective or faulty.
Not to worry! If you received an item that is faulty or has defects then let us know and we'll replace it, just make sure to report it to us within a few days of receiving.
What do you do with my personal data?
Personal data is only used to process orders and provide newsletters or updates on the band. We're a small indie rock outfit (hey we're selling and shipping ourselves), we appreciate your support. We take our fans personal information seriously and make sure it's only used for providing you with merch or services you requested or opted into. For more info please read our Privacy Policy.
For more detailed information on site usage please see our Terms of Service page.
Returns
We sincerely hope that you enjoy your Greet the Sea purchase; however, if you would like to return your merchandise, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your merchandise is eligible for a return/refund.
Return Guidelines
- Merchandise must be returned within 14 days of the date that it was received
- Merchandise returned must be in new/unused condition
- We are unable to accept returns on washed, worn, and/or abused items
- We do not accept returns on opened CDs, DVDs, vinyl records and/or clearance/sale items at this time
- Shipping cost & shipping sales tax incurred for returns are non refundable and within the Customer’s responsibility
- Orders placed with PayPal will have separate credits from orders using credit cards
- Jewelry and Collectibles
Items from these categories with a value of $50 of more must be returned using a trackable shipping method. Items valued more than $199 must also be insured. All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. A 15% restocking fee will be applied to any items missing their original documentation.
Mailing Returns to Greet the Sea
Complete the return label and form. Affix the return label to the outside of the packing box/envelope. Include the return form with your merchandise and mail to Greet the Sea. You may utilize your preferred shipping method; however we recommend returning merchandise via a traceable carrier.
Refunds
Refunds will be credited to your account within approximately 10 business days from the date the return is received by Greet the Sea. The credit may be reflected to your account on your next statement depending on the issuing bank and/or billing cycle.
Exchange Policy
Due to inventory and accounting purpose, we do not exchange items received for different items than originally purchased. We can process an exchange for another size within the same product, but unfortunately we cannot exchange them for another item. You will have to return the item for a refund then re-purchase the desired item.
Damaged Goods
Defective and/or damaged merchandise due to shipping must be reported to Greet the Sea within 30 days of purchase, and pre authorized for return to be considered eligible for a refund. Please contact Customer Service to obtain authorization and a pre-paid shipping label to cover return expenses. A refund of the original product cost, taxes, and pro-rated shipping charges will be processed within 10 business days from the date that the damaged/defective goods are received at Greet the Sea.
